THE MAKING CUSTOMERS SERIES are the keynote speeches and presentations, workshops, courses, seminars and coaching sessionsIMG_3226 developed by Mike Moore to improve your customer engagement, employee satisfaction, increase sales and create customer loyalty. Mike’s experience and specialized knowledge have allowed him to create sessions to help train professionals for Homebuilders, Design Centers, Sub-Contractors, Vendors, Suppliers, Floor Covering, Home Improvement and Retail Companies.

The series includes education and training for executives, sales managers, salespeople, customer service and operations people. Mike wrote and recorded the first Making Customers course in 1996 and has continued to update and develop the series to meet today’s challenging and ever changing economic environment. If you want an alternative to the traditional sales training and customer satisfaction courses that have brought us to the place where consumers don’t like, trust or believe salespeople and salespeople don’t trust or respect consumers, then Mike Moore and The Making Customers Series is what you’ve been looking for. If you want to make your next training session, corporate retreat, association meeting, event or ongoing education exceptional, contact Mike at 858-354-2802 or

Mike helps leaders, managers and individuals breakthrough mediocrity and become extraordinary.

With his expertise and skills he teach leaders and managers how to coach and manage to produce rapid improvements in their companies. He also helps his clients instill a performance culture of learning, growing and improving, people’s attitudes, skills and actions, to help them become likable, trustworthy, experts who can be more helpful, caring and courageous!

He brings a practical perspective, humor, insight and understanding of human behavior to my keynote presentations, training workshops, consulting, personal and business coaching sessions that enable him to connect with people and generate rapid breakthroughs that produce measurable improvement.

He was raised to coach and teach by his father, a football coach, which gives him unique insights into leadership and coaching. He’s learned how to apply these lessons to business leadership and created a training company that helps entrepreneurs, owners, executives and managers become effective coaches.

He teaches leaders and managers how to set new standards, build teams, improve productivity, enhance workplace and customer satisfaction. His 35 years of industry specific knowledge allows him to create training workshops that help professionals in the homebuilding, design center, sub-contractor, supplier, vendor and floor covering industries. He also teach The Making Customers Series to sales leaders to turn them into sales coaches who can coach sales professionals to improve their sales!

He also has a unique insight and perspective about the ‘new economy’ and the implementation of technology because he began speaking and teaching about the use of the Internet, technology and mobile communication in the customer engagement in 1993 and has extensive technology implementation experience.

If you’re looking for an alternative to the traditional sales training that’s brought us to a place where consumers don’t like, trust or believe salespeople, and salespeople don’t respect or trust consumers, then check out a sampling of his keynote and session topics below and contact him at 858-354-2802 to make your next training workshop, corporate retreat, convention, association meeting or trade show exceptional!


New Home Retailing…Delivering A World Class Customer Experience

Finished Home Design…Delivering A World Class Customer Experience

Floor Fashion Selling…Delivering A World Class Customer Experience

The Sales Journey…Building Trust & Becoming The Buyer’s Guide

Becoming the Preferred Sub-Contractor Or Vendor

Selling In The Social Age

Technology In The Sales Process

Keeping Customers Takes More than Customer Service

These courses include transformational training and coaching featuring the intentions changes to heal the dysfunctional buyer and seller relationship. They also include the attitudes, skills and actions to connect and communicate creating increased sales and sustainable growth for you and your business. The sessions also include how to successfully integrate the use of technology and social networks to engage and relate with people today and in the coming age of business.

“We’re experiencing a transition to an employee first age of business, that will require customer first companies, to be successful in the ‘new economy’. Traditional business leadership and sales processes taught and practiced over the past few decades won’t be enough to generate the relationships needed to succeed or sustain your growth. The good news is, with a shift in intentions, new communication skills and a healthy buyer and seller relationship, the best is yet to come.” Mike Moore

“Mike’s, Making Customers and Finished Home Design, keynotes, seminars and coaching sessions educate and energize employees, create customer loyalty and result in increased revenue, higher profit margins and sustainable business growth.” Nancy Giangeruso, Vice President, of National Design Centers at Interior Specialist Inc.

“Mike Moore has been an invaluable consultant to our company. His influence has directly impacted our success in sales and customer satisfaction. Mike’s approach appeals to our conscience because he reinforces what we already know deep inside. It’s just pure and simple truth that comes across very profound, because it is often lacking in today’s sales programs. Mike gives us practical ways to add value to every relationship we have, from our families to our customers. Therefore it is not only practical information but inspiring as well. We use Mike’s program for all departments not just our sales team. We highly recommend Mike for any company and for any industry! “Jeff Golden Previously Sales Manager at The New Home Company and now Principal Golden Home Building and Real Estate Consultants

  1. […] training and performance coaching which teaches people how to connect, communicate and relate. LD_AddCustomAttr("AdOpt", "1"); LD_AddCustomAttr("Origin", "other"); […]

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