THE MAKING CUSTOMERS SERIES
Making Customers is a series of courses developed by Mike Moore for executives, sales managers, salespeople and customer service people. Mike wrote and recorded the first Making Customers courses in 1996 and has continued to update and develop the series to meet today’s challenges and changing economic environment.
Today, Mike teaches intentions, attitudes, skills and actions that help companies and people achieve their best results. His services include, needs assessment, education, training and coaching.
The Making Customers Series consists of transformational training and coaching featuring the intentions changes to heal the dysfunctional buyer and seller relationship. It also includes the attitudes, skills and actions to connect and communicate creating increased sales and sustainable growth for you and your business. The sessions also include how to successfully integrate the use of technology and social networks to engage and relate with people today and in the coming age of business.
“We’re experiencing a transition to a ‘people first age of business’ more than an economic cycle or a recession! The traditional business and sales processes taught and practiced over the past few decades won’t be enough to generate the relationships you’ll need to succeed. The good news is, with a shift in intentions, new communication skills and a healthy buyer and seller relationship, your best is yet to come.” Mike Moore
“Mike’s Making Customers keynotes, seminars and coaching sessions educate and energize employees, create customer loyalty and result in increased revenue, higher profit margins and sustainable business growth.” Nancy Giangeruso, Sr. Director Design Center, Irvine Pacific
“Mike Moore has been an invaluable consultant to our company. His influence has directly impacted our success in sales and customer satisfaction. Mike’s approach appeals to our conscience because he reinforces what we already know deep inside. It’s just pure and simple truth that comes across very profound, because it is often lacking in today’s sales programs. Mike gives us practical ways to add value to every relationship we have, from our families to our customers. Therefore it is not only practical information but inspiring as well. We use Mike’s program for all departments not just our sales team. We highly recommend Mike for any company and for any industry! Jeff Golden Sales Manager The New Home Company Principal Golden Home Building and Real Estate Consultants”